Shipping policy

Effective Date: 25 October 2026

This Shipping Policy applies to all orders placed on MistCurveWear.com, operated by VABB DEVELOPMENTS PTY LTD under the brand MISTCURVEWEAR.

1. Shipping Destinations
We offer complimentary free standard shipping to the following regions:
- All countries within Europe
- The United States of America
- Hong Kong SAR
- Australia

We do not currently ship to territories, regions, or countries outside of the list above. If you enter a shipping address outside our supported zones, your order will be automatically cancelled or refunded.

2. Free Shipping
All eligible orders qualify for free standard shipping. There is no minimum order value required to unlock free shipping for our supported destinations.

3. Order Processing Time
Orders are processed within 1 to 3 business days after successful payment confirmation. Business days exclude weekends and Australian public holidays. Processing time is separate from transit time. During peak sale seasons, processing may be delayed slightly.

4. Estimated Transit Times
Transit estimates are for reference only and are not guaranteed delivery dates:
- Australia: 3 – 7 business days
- United States: 7 – 14 business days
- European countries: 7 – 16 business days
- Hong Kong SAR: 5 – 10 business days

Delays may occur due to customs inspection, local courier disruptions, public holidays, or adverse logistics events.

5. Customs & Import Fees
Customers are responsible for any import duties, customs clearance fees, VAT, sales tax, or other local taxes levied by the destination country upon arrival of the parcel. We are not responsible for these charges, and we cannot predict their amount. Failure to pay applicable customs charges may result in the parcel being returned to us or destroyed by local authorities. Return shipping costs in such cases will not be refunded to the customer.

6. Tracking
Once your parcel is dispatched, we will send a shipping confirmation email with a tracking number and tracking link. While we will attempt to provide up‑to‑date tracking information, we do not control the local courier and cannot guarantee real‑time tracking updates.

7. Lost or Stolen Parcels
If tracking shows a parcel as delivered but you have not received your package, please contact your local courier first and then notify us within 14 days of the marked delivery date. We will launch an investigation with our shipping provider. We are not liable for parcels marked as successfully delivered to the address you provided. It is your responsibility to ensure your shipping address is complete and accurate at checkout.

8. Contact
For shipping enquiries:
VABB DEVELOPMENTS PTY LTD
56 Civic Parade, Altona VIC 3018, Australia
Email: service@mistcurvewear.com
Phone: +61 3 9397 5284